Returns: We regret to inform you that we do not accept returns on products. Every product/service undergoes rigorous quality checks to ensure it meets our standards before being shipped or delivered. This policy allows us to maintain our commitment to delivering premium products/services consistently.
Issues or Concerns: If you encounter any issues or have concerns regarding your purchase, we encourage you to contact our customer service team. Our dedicated team is ready to assist you and address any issues promptly.
Contact Information: Please reach out to us via one of the following methods:
Business Hours: Our customer service team is available to assist you during our regular business hours.
Information Required: When contacting us, please provide the following information to help us assist you efficiently:
Order Number, Full Name and Contact information
Date of Purchase
Description of the Issue
Resolution: Our team will work diligently to find a satisfactory resolution to any issues you may encounter. We value your satisfaction and are committed to providing a positive experience with Averill House Vineyard.